TERMS & CONDITIONS

Effective Date: July 30, 2026

OVERVIEW

This website is operated by US Organic Group Corp., doing business as US Organic. Throughout this website, the terms “US Organic,” “we,” “us,” and “our” refer to US Organic Group Corp.

US Organic provides this website, www.us-organic.com, including all information, content, tools, features, products, rewards programs, and services available through the website, conditioned upon your acceptance of these Terms of Service and all other policies referenced in them.

By visiting the website, creating an account, participating in our rewards program, submitting content, or purchasing a product from us, you agree to be bound by these Terms of Service.

These Terms apply to all website users, including browsers, customers, account holders, vendors, merchants, and persons who submit content.

Please read these Terms carefully before accessing or using the website. If you do not agree with these Terms, you must not access the website, create an account, or use our services.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer products and services to you.

SECTION 1 — ELIGIBILITY AND ONLINE STORE USE

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence.

If you permit a minor dependent to use the website, you accept responsibility for that minor’s use of the website.

This website and our products are not directed to children under 13 years of age. We do not knowingly solicit personal information from children under 13.

You may not use the website, our products, or our services:

• For any unlawful, fraudulent, abusive, or unauthorized purpose;
• In violation of any applicable law or regulation;
• To infringe intellectual-property, privacy, publicity, or other rights;
• To introduce viruses, malware, malicious code, or disruptive technology;
• To scrape, crawl, harvest, or collect data without authorization;
• To interfere with the security or proper operation of the website; or
• To impersonate another person or provide false or misleading information.

A breach of these Terms may result in restriction or termination of access to the website or our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, restrict access, suspend an account, cancel an order, or terminate a customer relationship when reasonably necessary, including in cases involving:

• Fraud or suspected fraud;
• Unauthorized payment activity;
• Chargeback abuse;
• Policy violations;
• Security risks;
• Harassment or abusive conduct;
• False or misleading information;
• Resale or distribution activity not authorized by us;
• Excessive or unusual order quantities;
• Attempts to circumvent purchase restrictions; or
• Conduct that may expose US Organic or another party to legal, financial, or operational risk.

We may modify, suspend, discontinue, or restrict any part of the website or service without prior notice, subject to applicable law.

Your information, other than payment-card information, may be transmitted through various networks and adapted to technical requirements. Payment information is handled through secure third-party payment providers and is encrypted during transmission as required by those providers.

SECTION 3 — ACCOUNTS AND ACCOUNT SECURITY

Customers may place orders using guest checkout or may create a customer account.

You are responsible for:

• Providing accurate and current account information;
• Maintaining the confidentiality of your account credentials;
• Restricting access to your account and devices;
• Reviewing activity conducted through your account; and
• Promptly notifying us of suspected unauthorized access.

You must immediately report suspected unauthorized account use to:

support@us-organic.com

We may suspend, restrict, or terminate an account if we reasonably suspect unauthorized activity, fraud, abuse, payment risk, a security incident, or a violation of these Terms.

SECTION 4 — PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, ingredients, quantities, sizes, colors, packaging, photographs, pricing, availability, and other information accurately.

However:

• Packaging and labels may change without notice;
• Product colors may appear differently depending on the customer’s screen;
• Natural products may vary in color, aroma, texture, consistency, or appearance;
• Photographs may not reflect exact size or scale;
• Typographical, pricing, inventory, or description errors may occur; and
• Product information may be corrected or updated at any time.

We reserve the right to correct errors, update information, modify product listings, change prices, limit quantities, discontinue products, reject orders, or cancel orders affected by inaccurate information.

If we cancel an order after payment has been authorized or collected, we will issue an appropriate refund to the original payment method.

SECTION 5 — PRODUCT USE AND SAFETY

Unless expressly stated otherwise on the product label, our cosmetic, personal-care, essential-oil, carrier-oil, body-oil, baby-oil, and related products are sold for external use only.

Product information on this website is provided for general educational and informational purposes. It is not intended to diagnose, treat, cure, mitigate, or prevent any disease or medical condition and is not a substitute for advice from a qualified medical professional.

Before using a product:

• Read and follow the product label and directions;
• Review all ingredients and warnings;
• Perform an appropriate patch test;
• Avoid contact with eyes and other sensitive areas;
• Keep products out of reach of children; and
• Use essential oils only in accordance with appropriate dilution and safety practices.

Discontinue use immediately if irritation, discomfort, allergic reaction, or other adverse effects occur. Seek medical advice when appropriate.

Pregnant or nursing individuals, individuals with medical conditions, individuals taking medication, and persons using products around infants, children, or animals should consult an appropriate physician, healthcare professional, or veterinarian before use.

Individual sensitivities and results vary. We do not guarantee that a product will produce a particular result or be suitable for every individual.

You are responsible for using products safely and in accordance with the label, instructions, and applicable professional guidance.

SECTION 6 — ORDERS, ACCEPTANCE, AND CANCELLATION

Submitting an order does not constitute final acceptance by US Organic.

We reserve the right to accept, reject, limit, hold, verify, modify, or cancel an order for reasons including:

• Product unavailability;
• Incorrect pricing or product information;
• Payment authorization failure;
• Suspected fraud or unauthorized activity;
• Unusual purchase quantities;
• Suspected resale or distribution;
• Shipping restrictions;
• Import or export restrictions;
• Safety or compliance concerns;
• Address irregularities; or
• Technical or administrative errors.

We may contact you using the email address or telephone number supplied with the order when additional verification is required.

Customer-Requested Cancellation

A customer may request cancellation before an order has shipped.

We will make reasonable efforts to honor a timely cancellation request, but cancellation is not guaranteed once processing, packaging, label creation, carrier tender, or shipment has begun.

Once an order has shipped, it cannot be canceled and must be handled under our Return and Refund Policy.

SECTION 7 — PRICES, PAYMENTS, AND TAXES

Product prices may change without notice.

Unless otherwise stated:

• Prices are shown in the currency displayed at checkout;
• Taxes, shipping charges, customs charges, and other fees are additional;
• Discounts must be applied before the order is submitted;
• Discounts cannot generally be applied retroactively; and
• Promotional offers may be modified or discontinued at any time.

We accept payment methods displayed at checkout, which may include major payment cards, PayPal, Google Pay, Venmo, and other payment services.

Payment services are operated by third parties and may be subject to their separate terms, privacy policies, eligibility requirements, and security procedures.

You agree to provide complete, current, and accurate billing, payment, shipping, and account information.

You represent that you are authorized to use the payment method submitted with the order.

SECTION 8 — SHIPPING AND DELIVERY

Shipping eligibility, rates, processing times, delivery estimates, free-shipping qualifications, exclusions, address requirements, international shipping, signature confirmation, carrier selection, and related terms are governed by our separate Shipping Policy, which is incorporated into these Terms.

We may ship through USPS, UPS, FedEx, DHL, or another appropriate carrier.

Delivery dates and transit times are estimates unless expressly guaranteed in writing.

We are not responsible for delays caused by:

• Carriers;
• Customs authorities;
• Weather;
• Natural disasters;
• Labor disruptions;
• Government action;
• Incorrect or incomplete addresses;
• Security inspections;
• Import restrictions; or
• Circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Costs resulting from an incorrect address, incomplete address, address correction, rerouting request, refused shipment, undeliverable shipment, or reshipment may be charged to the customer or deducted from an applicable refund.

SECTION 9 — INTERNATIONAL ORDERS

International shipping is available only to destinations presented as available at checkout.

A country or region that does not appear in the checkout country list is not an available shipping destination.

International customers are responsible for determining whether a product may lawfully be imported, possessed, or used in the destination country.

Unless otherwise stated at checkout, customers are responsible for:

• Customs duties;
• Import taxes;
• Brokerage fees;
• Clearance fees;
• Local handling charges;
• Regulatory charges; and
• Other destination-country costs.

International orders are generally final and not returnable, except where:

• The product is defective;
• An incorrect product was shipped;
• The shipment was damaged in transit;
• US Organic is responsible for the error; or
• Applicable mandatory consumer law requires otherwise.

Nothing in these Terms is intended to waive a consumer right that cannot legally be waived.

SECTION 10 — RETURNS, REFUNDS, AND EXCHANGES

Returns and refunds are governed by our separate Return and Refund Policy, which is incorporated into these Terms.

Unless otherwise provided in that policy or required by law:

• Return authorization must be obtained in advance;
• Unauthorized returns may be refused;
• Exchanges are not offered;
• A customer seeking a different product must return the eligible item and place a new order;
• Returned merchandise is subject to inspection;
• Refunds may be denied or reduced if return requirements are not satisfied; and
• Nonrefundable shipping and service charges may be deducted from a refund.

We do not charge a restocking fee for returns that satisfy our Return and Refund Policy.

SECTION 11 — REWARDS PROGRAM

US Organic may offer a customer rewards or loyalty program.

Rewards points:

• Are promotional benefits only;
• Have no cash value;
• Cannot be exchanged for cash;
• Are not transferable unless we expressly authorize transfer;
• May be subject to earning, redemption, expiration, and eligibility rules;
• May be corrected, suspended, or removed if issued in error or obtained through abuse; and
• Are not property belonging to the customer.

We may change, suspend, restrict, or terminate the rewards program, including its earning rate, redemption rate, eligibility requirements, expiration rules, and available benefits.

To the fullest extent permitted by law, unused points may expire or be canceled when:

• An account is closed;
• The program is terminated;
• Fraud or abuse is suspected;
• Points were credited in error;
• An order is canceled, refunded, returned, or charged back; or
• Program rules are violated.

SECTION 12 — MARKETING COMMUNICATIONS

Customers may elect to receive marketing emails or SMS messages by providing the required consent.

Consent to receive marketing communications is not a condition of purchase.

Customers may unsubscribe from marketing emails by using the unsubscribe option in the message or by contacting us.

Customers may opt out of marketing text messages using the instructions supplied with the message, such as replying STOP, when applicable.

Message and data rates may apply to SMS communications. Message frequency may vary.

Transactional communications concerning orders, accounts, security, payments, shipping, returns, or customer-service matters may still be sent when permitted by law.

SECTION 13 — USER CONTENT, FEEDBACK, PHOTOS, AND REVIEWS

If you submit, transmit, tag, post, email, or otherwise provide us with a review, testimonial, photograph, video, comment, suggestion, idea, social-media content, or other material, you represent that:

• You own or control the submitted content;
• You have all permissions necessary to provide it;
• The content is accurate and not misleading;
• The content does not violate another person’s copyright, trademark, privacy, publicity, contractual, or other rights;
• You have obtained permission from any identifiable person shown or referenced in the content; and
• The content does not contain unlawful, defamatory, threatening, obscene, fraudulent, or malicious material.

By submitting content, you grant US Organic Group Corp. a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, sublicensable, and transferable license, to the fullest extent permitted by law, to:

• Use;
• Reproduce;
• Edit;
• Adapt;
• Crop;
• Format;
• Translate;
• Publish;
• Display;
• Distribute;
• Advertise;
• Promote;
• Create derivative works from; and
• Otherwise use the content in any present or future medium.

This may include use on our website, product pages, advertising, email marketing, social media, printed materials, retail materials, and other promotional channels.

We may identify the content using your name, first name, username, social-media handle, or other attribution information provided with the content.

We are not required to:

• Keep submitted content confidential;
• Publish or continue publishing it;
• Pay compensation;
• Provide attribution;
• Respond to it; or
• Return it.

We may remove or decline to use content in our discretion.

You remain responsible for submitted content and agree to indemnify US Organic for third-party claims resulting from your violation of this section.

SECTION 14 — INTELLECTUAL PROPERTY

The website and its contents, including product photographs, text, descriptions, graphics, designs, logos, trademarks, videos, page layouts, downloadable materials, and other content, are owned by US Organic Group Corp. or used under authorization.

No website content may be copied, reproduced, modified, republished, distributed, displayed, transmitted, sold, licensed, scraped, or commercially exploited without our prior written permission.

A limited, revocable, nonexclusive right is granted to access and use the website for lawful personal shopping purposes.

Requests for permission to use our content must be sent to:

support@us-organic.com

Permission is valid only when granted in writing by an authorized representative of US Organic Group Corp.

SECTION 15 — THIRD-PARTY SERVICES AND LINKS

The website may provide access to third-party services, payment providers, applications, websites, content, or tools.

Third-party services are provided under their own terms and privacy policies.

We do not control and are not responsible for:

• Third-party content;
• Third-party availability;
• Third-party privacy practices;
• Third-party security;
• External transactions;
• Third-party representations; or
• Products and services offered by third parties.

Use of third-party services is at your own discretion and risk.

SECTION 16 — ERRORS, INACCURACIES, AND OMISSIONS

The website may occasionally contain errors, inaccuracies, or omissions concerning:

• Product descriptions;
• Ingredients;
• Pricing;
• Promotions;
• Discounts;
• Offers;
• Shipping charges;
• Transit times;
• Availability;
• Inventory; or
• Other information.

We may correct, update, or change such information and may cancel an affected order at any time, including after an order has been submitted.

We are not required to update information except as required by law.

SECTION 17 — PROHIBITED USES

You may not use the website or its content:

• For unlawful or fraudulent activity;
• To violate applicable laws or regulations;
• To infringe intellectual-property rights;
• To violate privacy or publicity rights;
• To harass, threaten, defame, abuse, or discriminate;
• To submit false or misleading information;
• To upload malware or harmful code;
• To collect personal information without authorization;
• To spam, phish, scrape, crawl, or conduct automated extraction;
• To interfere with website security;
• To circumvent account, ordering, pricing, geographic, or quantity restrictions;
• To conduct unauthorized resale or distribution;
• To impersonate another person;
• To conduct payment fraud or chargeback abuse; or
• To interfere with the use of the website by another person.

We may terminate access or take other appropriate action in response to prohibited conduct.

SECTION 18 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE, SERVICE, CONTENT, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY US IN WRITING OR WARRANTIES THAT CANNOT LEGALLY BE DISCLAIMED.

WE DO NOT WARRANT THAT:

• THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE;
• THE WEBSITE WILL BE COMPLETELY SECURE;
• ALL INFORMATION WILL ALWAYS BE CURRENT OR ACCURATE;
• EVERY PRODUCT WILL BE SUITABLE FOR EVERY PERSON;
• A PRODUCT WILL PRODUCE A SPECIFIC RESULT; OR
• WEBSITE DEFECTS WILL ALWAYS BE CORRECTED.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. IN THOSE JURISDICTIONS, THESE DISCLAIMERS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 19 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, US ORGANIC GROUP CORP. AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF USE, REPLACEMENT COSTS, OR BUSINESS INTERRUPTION.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING FROM A PRODUCT, ORDER, TRANSACTION, WEBSITE USE, OR THESE TERMS WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO US FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

SECTION 20 — INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless US Organic Group Corp. and its owners, officers, directors, employees, affiliates, agents, contractors, suppliers, service providers, and licensors from third-party claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys’ fees arising from:

• Your breach of these Terms;
• Your misuse of the website or products;
• Your violation of applicable law;
• Your violation of another party’s rights;
• Content submitted by you;
• Unauthorized activity conducted through your account; or
• False or misleading information provided by you.

SECTION 21 — TERMINATION

These Terms remain effective while you access or use the website or services.

You may stop using the website at any time.

We may suspend or terminate access, an account, a rewards membership, an order, or another service if we reasonably believe that you have violated these Terms or created legal, security, financial, or operational risk.

Provisions that by their nature should survive termination will remain in effect, including provisions concerning payment obligations, intellectual property, user-content licenses, disclaimers, liability limitations, indemnification, dispute resolution, and governing law.

SECTION 22 — DISPUTE NOTICE AND INFORMAL RESOLUTION

Before filing a legal claim concerning these Terms, the website, a product, or a transaction, the party raising the dispute must provide written notice describing:

• The party’s name and contact information;
• The relevant order number, when applicable;
• The nature and factual basis of the dispute; and
• The requested resolution.

Notices to US Organic must be sent to:

support@us-organic.com

The parties agree to make good-faith efforts to resolve the dispute informally for at least 30 days after receipt of written notice before commencing litigation, unless immediate legal action is necessary to preserve a claim or obtain emergency relief.

SECTION 23 — CLASS ACTION WAIVER

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND US ORGANIC GROUP CORP. AGREE THAT EACH PARTY MAY ASSERT CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY MAY PARTICIPATE AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, COORDINATED, MASS, OR REPRESENTATIVE ACTION CONCERNING THESE TERMS, THE WEBSITE, A PRODUCT, OR A TRANSACTION.

This provision does not prevent either party from seeking relief in an individual action or from exercising a right that cannot legally be waived.

New Jersey recognizes that a clearly written class-action waiver may be enforceable even without mandatory arbitration, although enforceability still depends on ordinary contract-law principles and whether the provision is unconscionable.

SECTION 24 — GOVERNING LAW AND VENUE

These Terms and any dispute arising from them, the website, a product, an order, or a transaction are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

Subject to applicable mandatory law, the parties consent to the exclusive personal jurisdiction and venue of the state and federal courts located in or serving Passaic County, New Jersey.

No mandatory arbitration provision applies.

Each party will bear its own attorneys’ fees and costs unless applicable law, a valid contract, or a court order requires otherwise.

SECTION 25 — SEVERABILITY

If a provision of these Terms is held unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted by law or modified only to the minimum extent necessary to make it enforceable.

The remaining provisions will remain in full force and effect.

SECTION 26 — NO WAIVER

Our failure to exercise or enforce a right or provision does not waive that right or provision.

A waiver is effective only if made in writing by an authorized representative of US Organic Group Corp.

SECTION 27 — ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies expressly incorporated by reference, constitute the entire agreement concerning use of the website and purchase of products.

If a conflict exists between these Terms and a more specific posted policy, the more specific policy will govern the subject addressed by that policy, unless applicable law requires otherwise.

SECTION 28 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, sale of assets, corporate reorganization, financing, or transfer of the business, subject to applicable law.

SECTION 29 — FORCE MAJEURE

We will not be liable for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, epidemic, pandemic, labor disruption, carrier interruption, supply shortage, cyberattack, utility failure, government action, civil disturbance, war, terrorism, or transportation disruption.

SECTION 30 — CHANGES TO THESE TERMS

We may update these Terms by posting a revised version on this page.

The revised version will state its effective date.

Changes will apply prospectively unless applicable law permits otherwise.

Your continued use of the website after the revised Terms become effective constitutes acceptance of the updated Terms.

SECTION 31 — CONTACT INFORMATION

Questions concerning these Terms should be sent to:

US Organic Group Corp.
90 Dayton Ave., Ste 132
Passaic, NJ 07055
United States

Email: support@us-organic.com

 

PRIVACY POLICY

Effective Date: July 30, 2026

1. INTRODUCTION

This Privacy Policy describes how US Organic Group Corp., doing business as US Organic (“US Organic,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you:

• Visit or use www.us-organic.com;
• Create or use a customer account;
• Place an order through our website;
• Participate in our rewards program;
• Subscribe to email or SMS marketing;
• Contact us;
• Submit photographs, reviews, feedback, testimonials, or other content; or
• Otherwise interact with our products, services, or communications.

For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an individual or household. It does not include information that has been lawfully deidentified or aggregated so that it cannot reasonably identify an individual.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Our online store is hosted by Shopify Inc. Shopify provides the e-commerce platform that allows us to offer products and services to you.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us.

A. Information You Provide Directly

We may collect information that you provide when you place an order, create an account, subscribe to marketing communications, contact us, or otherwise interact with the website, including:

• First and last name;
• Email address;
• Telephone or mobile number;
• Shipping address;
• Billing address;
• Company name, when provided;
• Apartment, suite, unit, or other address details;
• Account login and authentication information;
• Order history;
• Product selections;
• Rewards-program activity;
• Marketing preferences;
• Customer-service communications;
• Return, refund, claim, and dispute information;
• Photographs or documentation submitted in connection with damaged, defective, missing, or incorrect products;
• Reviews, testimonials, photographs, videos, comments, suggestions, or other content you submit;
• Social-media username or account information when provided; and
• Any other information you voluntarily provide.

We do not intentionally request health information, medical records, Social Security numbers, or government identification through the ordinary checkout process.

B. Payment Information

When you make a purchase, payment information is collected and processed by Shopify and the applicable payment provider.

Available payment methods may include:

• Major credit and debit cards;
• PayPal;
• Google Pay;
• Venmo; and
• Other payment options displayed at checkout.

US Organic generally does not receive or store your complete payment-card number or card security code. Payment providers may provide us with limited transaction information, such as:

• Payment status;
• Payment method type;
• Billing details;
• Transaction identifier;
• Fraud-screening results; and
• Partial or masked payment information.

Payment providers process your information under their own terms and privacy policies.

C. Information Collected Automatically

When you visit or use our website, Shopify, our service providers, applications, and technologies may automatically collect information such as:

• Internet Protocol address;
• Browser type and version;
• Device type;
• Operating system;
• Device identifiers;
• Language and time-zone settings;
• Referring and exit pages;
• Pages viewed;
• Links clicked;
• Search activity;
• Shopping-cart activity;
• Checkout activity;
• Purchase activity;
• Date and time of access;
• Approximate location derived from an IP address;
• Website interaction and performance data;
• Cookie identifiers; and
• Information concerning how you navigate and use the website.

We may use cookies, pixels, tags, software development kits, local-storage technologies, and similar tools to operate the website, remember preferences, maintain shopping carts, authenticate accounts, analyze performance, prevent fraud, and support marketing.

D. Information Received From Other Sources

We may receive personal information from third parties involved in operating our business, including:

• Shopify;
• Payment processors;
• Financial institutions;
• Fraud-prevention and security providers;
• USPS, UPS, FedEx, DHL, and other carriers;
• Email and SMS service providers;
• Rewards-program providers;
• Analytics and advertising providers;
• Customer-service providers;
• Social-media platforms;
• Applications integrated with our Shopify store; and
• Government, customs, regulatory, or law-enforcement authorities when applicable.

We may combine information received from third parties with information we collect directly.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following business and commercial purposes.

A. Providing Products and Services

We use personal information to:

• Process and fulfill orders;
• Confirm and collect payments;
• Provide guest checkout and customer accounts;
• Arrange shipping and delivery;
• Provide tracking information;
• Process returns and refunds;
• Investigate missing, damaged, defective, or incorrect shipments;
• Respond to customer-service inquiries;
• Administer rewards points and benefits;
• Communicate about orders, accounts, payments, shipping, and returns; and
• Provide requested products and services.

B. Operating and Improving Our Business

We may use information to:

• Operate, maintain, and improve our website;
• Understand website usage and customer preferences;
• Analyze sales and website performance;
• Develop or improve products and services;
• Test website features;
• Maintain records;
• Manage inventory;
• Conduct internal reporting and business analysis; and
• Improve customer service and operational efficiency.

C. Security, Fraud Prevention, and Legal Compliance

We may use information to:

• Verify transactions and customer identities;
• Detect, investigate, and prevent fraud;
• Prevent unauthorized payment activity;
• Protect customer accounts;
• Detect malicious, abusive, or unlawful website activity;
• Enforce our policies and Terms of Service;
• Address chargebacks and payment disputes;
• Protect the rights, property, security, and safety of US Organic, our customers, and others;
• Comply with tax, accounting, customs, regulatory, and legal obligations; and
• Respond to lawful requests, subpoenas, court orders, or government investigations.

D. Marketing and Advertising

When permitted by applicable law, we may use personal information to:

• Send promotional emails;
• Send promotional SMS messages after appropriate consent;
• Notify customers about products, promotions, offers, or rewards;
• Measure marketing effectiveness;
• Customize website content;
• Create or measure advertising audiences; and
• Display or facilitate relevant advertising.

Consent to receive marketing communications is not required to make a purchase.

You may unsubscribe from marketing emails using the unsubscribe link included in the message.

For marketing text messages, you may use the opt-out instructions included in the message, such as replying STOP, when applicable. Message and data rates may apply. Message frequency may vary.

Even after opting out of marketing, we may continue sending non-promotional communications regarding orders, accounts, payments, security, shipping, returns, or customer-service matters.

E. User-Submitted Content

When you submit or provide a review, testimonial, photograph, video, comment, social-media post, suggestion, or other content, we may use it as described in our Terms of Service, including for:

• Website content;
• Product pages;
• Advertising;
• Email marketing;
• Social-media content;
• Printed materials; and
• Other promotional or business purposes.

We may display your name, first name, username, or social-media handle with submitted content when permitted by the rights you grant us and applicable law.

4. LEGAL BASES FOR PROCESSING

Where applicable law requires us to identify a legal basis for processing, we may process personal information based on one or more of the following:

• Contractual necessity: To process orders, provide products, administer accounts, and fulfill our obligations to you.
• Legitimate interests: To operate and improve our business, prevent fraud, secure the website, analyze performance, and protect our legal rights.
• Consent: For certain marketing, cookies, advertising, or other activities where consent is required.
• Legal obligations: To comply with tax, accounting, consumer-protection, customs, regulatory, and other legal requirements.
• Legal claims and protection: To establish, exercise, or defend legal claims and protect the rights and safety of US Organic and others.

Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing that occurred before consent was withdrawn.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell or rent customer email lists or personal information to third parties for monetary payment.

We may disclose personal information to the following categories of recipients when reasonably necessary.

A. Shopify

We disclose information to Shopify, which hosts and operates our e-commerce platform and provides services related to:

• Store operation;
• Checkout;
• Payments;
• Customer accounts;
• Fraud prevention;
• Analytics;
• Marketing;
• Personalization;
• Security; and
• Platform improvement.

Shopify may process certain personal information under its own privacy terms and may provide additional privacy rights directly through its privacy portal.

B. Payment and Financial Service Providers

We may disclose information to payment processors, digital-wallet providers, banks, and financial institutions to:

• Authorize and process payments;
• Issue refunds;
• Prevent fraud;
• Resolve payment disputes; and
• Comply with financial regulations.

C. Shipping and Logistics Providers

We may disclose order and delivery information to:

• USPS;
• UPS;
• FedEx;
• DHL;
• Freight companies;
• Customs brokers;
• Fulfillment providers; and
• Other delivery or logistics partners.

This information may include your name, address, telephone number, email address, order details, shipment value, customs information, and delivery instructions.

D. Business and Technology Service Providers

We may disclose information to providers that support:

• Website hosting;
• Customer accounts;
• Email and SMS communications;
• Rewards programs;
• Analytics;
• Advertising;
• Fraud prevention;
• Cybersecurity;
• Data storage;
• Customer support;
• Accounting;
• Tax compliance;
• Legal services; and
• Other business operations.

These providers are authorized to process information for the services they provide and subject to applicable contractual and legal requirements.

E. Advertising and Analytics Partners

Depending on our store settings, installed applications, and your privacy choices, we may disclose or make available certain device, browsing, transaction, or interaction information to advertising and analytics partners.

Under some U.S. state privacy laws, certain disclosures for targeted advertising may be defined as “sharing,” “sale,” or “targeted advertising,” even when no money is exchanged.

Where required, we will provide a method to opt out of such processing.

F. Legal and Regulatory Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law;
• Respond to a subpoena, warrant, court order, or government request;
• Enforce our policies or agreements;
• Investigate fraud or unlawful activity;
• Protect the rights, property, or safety of US Organic, customers, or others;
• Respond to an emergency; or
• Establish, exercise, or defend legal claims.

G. Business Transactions

We may disclose or transfer personal information as part of an actual or proposed:

• Merger;
• Acquisition;
• Financing;
• Corporate restructuring;
• Sale of assets;
• Bankruptcy;
• Reorganization; or
• Transfer of all or part of our business.

Any successor may continue processing personal information in accordance with this Privacy Policy, unless otherwise required by law.

6. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers, including Shopify, may use cookies and similar technologies to:

• Operate essential website functions;
• Maintain your shopping cart;
• Remember preferences;
• Authenticate customer accounts;
• Process checkout;
• Prevent fraud;
• Measure website performance;
• Analyze website traffic;
• Personalize your experience; and
• Support advertising and marketing.

Cookies may be categorized as:

• Necessary cookies: Required for website operation, security, checkout, account access, and shopping-cart functions.
• Functional cookies: Used to remember settings and improve website functionality.
• Analytics cookies: Used to understand website usage and performance.
• Advertising cookies: Used to measure campaigns, personalize advertising, or support targeted advertising.

You may control certain cookies through:

• Our cookie-preference tools, when available;
• Your browser settings;
• Device privacy controls;
• Applicable data-sharing opt-out mechanisms; or
• Global Privacy Control signals where recognized.

Blocking necessary cookies may prevent parts of the website, cart, checkout, payment process, or customer account from functioning correctly.

7. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and subject to applicable legal exceptions, you may have the right to:

• Confirm whether we process your personal information;
• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request a portable copy of certain information;
• Opt out of targeted advertising;
• Opt out of certain sales or sharing of personal information;
• Limit certain uses of sensitive personal information, if applicable;
• Object to or restrict certain processing;
• Withdraw consent;
• Opt out of marketing communications; and
• Appeal a decision concerning a privacy request when applicable.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Submitting a Privacy Request

To submit a privacy request, contact:

support@us-organic.com

Please include:

• Your full name;
• The email address associated with your order or account;
• The nature of your request; and
• Sufficient information for us to identify relevant records.

We may request additional information to verify your identity and protect customer information from unauthorized access.

An authorized agent may submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf and may separately verify your identity.

Certain information may be retained or excluded from a request when permitted or required by law, including information needed to:

• Complete transactions;
• Maintain tax and accounting records;
• Prevent fraud;
• Resolve disputes;
• Enforce agreements;
• Exercise or defend legal claims;
• Maintain security; or
• Comply with legal obligations.

8. EMAIL AND SMS COMMUNICATIONS

You may subscribe to email or SMS marketing through the website or checkout process.

Email

You may stop receiving marketing emails by:

• Clicking the unsubscribe link in an email; or
• Contacting support@us-organic.com.

SMS

When SMS marketing is offered, promotional text messages will be sent only in accordance with the consent and contact information provided.

You may opt out using the instructions in the message, including replying STOP, when applicable.

Message and data rates may apply. Message frequency may vary.

Opting out of marketing does not prevent us from sending transactional or service-related communications when permitted by law.

9. CUSTOMER ACCOUNTS

Customers may purchase through guest checkout or create an account.

If you create an account, you are responsible for:

• Maintaining the confidentiality of your login credentials;
• Protecting access to your device;
• Providing accurate account information; and
• Promptly notifying us of suspected unauthorized access.

Please report suspected unauthorized account activity to:

support@us-organic.com

We may restrict, suspend, or terminate accounts associated with fraud, abuse, security risk, payment disputes, policy violations, or unlawful activity.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Process and document orders;
• Maintain customer accounts;
• Provide customer service;
• Administer rewards;
• Maintain tax and accounting records;
• Address returns, refunds, claims, and disputes;
• Prevent fraud;
• Enforce agreements;
• Comply with legal obligations; and
• Establish, exercise, or defend legal claims.

Order and customer records may remain stored through Shopify and related systems unless deletion is requested or we determine that the information is no longer required.

Retention periods may vary based on:

• The type of information;
• The nature of the customer relationship;
• Legal requirements;
• Tax and accounting obligations;
• Fraud-prevention needs;
• Dispute and chargeback periods; and
• Operational requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or deidentify it, subject to legal and technical limitations.

11. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Access controls;
• Authentication requirements;
• Secure platforms;
• Payment encryption;
• Fraud-monitoring tools;
• Restricted employee access; and
• Service-provider security measures.

However, no method of internet transmission, electronic storage, or security system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and promptly reporting suspected unauthorized activity.

12. INTERNATIONAL DATA TRANSFERS

US Organic is located in the United States.

Shopify and other service providers may process, store, or transfer personal information in the United States, Canada, and other countries where they or their service providers operate.

The privacy laws of those countries may differ from the laws of your place of residence.

Where required, appropriate legal mechanisms may be used to protect international transfers of personal information.

By interacting with our website, your information may be transferred to and processed in countries outside your place of residence, subject to applicable law.

13. CHILDREN’S PRIVACY

Our website and products are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact:

support@us-organic.com

14. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.

We do not control and are not responsible for the privacy, security, content, or practices of third parties.

This Privacy Policy does not apply to information collected directly by a third party under its own privacy policy.

You should review the applicable third-party privacy policy before providing information or using the service.

15. DO NOT TRACK AND GLOBAL PRIVACY CONTROL

Some browsers provide “Do Not Track” signals. Because there is no universally accepted standard for responding to all Do Not Track signals, our website may not respond to them in every circumstance.

Where required by applicable law and supported by our systems, we may recognize Global Privacy Control or similar legally recognized opt-out signals as a request to opt out of qualifying sales, sharing, or targeted advertising.

16. U.S. STATE PRIVACY DISCLOSURES

Residents of certain U.S. states may have additional rights regarding personal information.

Depending on applicable law, the categories of personal information we may have collected include:

• Identifiers;
• Customer-record information;
• Commercial information;
• Internet or electronic-network activity;
• Approximate geolocation;
• Payment and transaction information;
• User-generated content;
• Inferences derived from website or purchase activity; and
• Other information voluntarily provided by the customer.

We collect and use these categories for the purposes described in this Privacy Policy.

We may disclose these categories to the service providers and third parties described above.

We do not sell personal information for monetary compensation. Certain uses of advertising, analytics, cookies, Shopify services, or similar technologies may be considered “sale,” “sharing,” or targeted advertising under some state laws.

Eligible residents may contact support@us-organic.com to exercise applicable rights.

17. EUROPEAN, UNITED KINGDOM, AND SWISS USERS

When applicable, individuals located in the European Economic Area, United Kingdom, or Switzerland may have rights including:

• Access;
• Correction;
• Deletion;
• Restriction;
• Objection;
• Data portability;
• Withdrawal of consent; and
• The right to complain to a supervisory authority.

Where applicable, we act as the controller of personal information collected through our store, while Shopify and other providers may act as processors, service providers, or independent controllers depending on the service involved.

To exercise a right, contact:

support@us-organic.com

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes in our business practices;
• Changes to Shopify or installed applications;
• New services or features;
• Legal or regulatory requirements; or
• Security and operational developments.

The revised policy will be posted on this page with an updated effective date.

When required by law, we may provide additional notice or obtain consent before materially changing how previously collected personal information is used.

19. CONTACT INFORMATION

Questions, concerns, complaints, and privacy requests should be directed to:

US Organic Group Corp.
90 Dayton Ave., Ste 132
Passaic, NJ 07055
United States

Email: support@us-organic.com